I wanted to email to leave some feedback regarding my visit today.
When I arrived at your Manchester store with my Mum we were both quite overwhelmed by the choice of dresses. Neither myself nor my Mum had a clear idea of type of dress she was looking for and, with so much choice, it was difficult to know where to begin! We were greeted by Sheila who expertly gave us advice/pointers and within a few minutes we were confidently looking at a variety of styles! Sheila listened to what my Mum wanted and, despite being busy, spent so much time with us to ensure we felt special & supported!
Mum tried on a couple of dresses and really liked one in particular. She wanted to take some time so that she could speak to my Sister (the bride) who couldn’t be there and Sheila couldn’t have been more helpful!
We eventually went back to ‘have another look’ (as we couldn’t get hold of my Sister) and this time both Sheila and Kate were there to help! They gave my Mum their undivided attention, offering lots of reassuring words and in fact educating us both of fit/size before helping us decide on hats, accessories etc!!!
Mum came away feeling like a VIP! She’s reserved her dress and, once she gets the ok from my Sister, will be ringing up tomorrow to say yes to the dress!
I honestly can’t thank you and your lovely staff enough! They clearly go above and beyond for their customers and without the fantastic support we had I think we would still be searching, still completely overwhelmed!
We had the most fantastic day and Sheila & Kate truly are an absolute credit to you! I will certainly be recommending your store to any Mother of the Bride and look forward to coming back soon!