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Delivery & Returns

Delivery

Your purchase will be dispatched within 2 working days via DPD or TNT.

We also offer delivery to Ireland, Europe and the rest of the world. All delivery charges will be confirmed once your delivery address has been updated during the payment process.

 

Returns Policy

We are now offering a mail order service with free delivery and 7 day returns. If ordered and you decide against keeping your purchase we can arrange a courier collection from your home for just £10. This £10 will be deducted from your initial purchase price. You can also send back independently if preferred. 

For further information on where to send your return or to arrange collection please call email sean@nigelrayment.co.uk or cal 0161 834 4633

Items must be in unworn and in the same condition. If for any reason it is not in its original condition there will be no refund.

We aim to process all refunds and exchanges within 2 business days of receiving the return back at our warehouse. Please allow a further 5 business days for this to reflect in your accounts.

Please note, this returns policy does not relate to any purchases made in store.

What mums said about us …

I don't normally use web sites for buying clothes as I am very particular. However, I found Nigel's website on my ipad while I was on the train to London to find an outfit for my daughter's wedding. I had been looking for ages and had found nothing locally but I was lucky to find a dress and coat. There was no matching hat but the lady said Nigel would make one for me and it would take about a month. I sent Nigel an email with my instructions and he got in touch immediately. However, when I got home I discovered a beautiful hat in a box in my wardrobe. It's about 15 years old and I have worn it to several weddings. It still looks perfect. I couldn't believe it was by Nigel Rayment as I had bought it in Glasgow. I sent him a picture and he remembered it He is absolutely delightful and told me 500 shops worldwide stock his hats. I was so surprised as he was so modest and unassuming. I have told everyone I know about Nigel and my friend, the groom's mother,was also delighted to find an outfit in his shop.. When my new hat arrived it was absolutely perfect and exactly what I had asked for. Thank you so much. You are a star, Nigel.
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Nigel Rayment Retail Limited (company number 3973160), a company registered in England and Wales. Our HQ is at 9 Frederick Street, Luton, Beds, LU2 7QW.